Frequently Asked Questions

As long as you need! Whether it's a quick weekend getaway or a month-long holiday, we're here for it. Our home-based boarding is flexible — there's no maximum stay limit. We just ask that you let us know your expected dates when booking so we can plan the coziest spot for your furry friend. And yes, we offer discounts for extended stays — because the longer they stay, the more they feel like family! 🏠

Bring whatever makes your pet feel at home! We recommend their regular food (to avoid tummy upsets), any medications, their favorite bed or blanket, and a toy or two. For dogs, bring their collar and leash. For cats, their litter preference helps. Small animals should come with their usual cage accessories. Don't worry if you forget something — we've got backup supplies and lots of love to go around! 🎒

Absolutely! We actually encourage it. Come by 212 Tampines, Singapore to see our home, meet our family, and let your pet sniff around. It's the best way to see firsthand how cozy and safe our environment is. Just drop us a WhatsApp at +65 9747 6947 to schedule a visit. We can't wait to meet you both! 🏡

Yes, we do! We understand that busy schedules don't always allow for a trip to Tampines. We offer pick-up and drop-off services within Singapore for a small fee. Just let us know your location when you book and we'll work out the details. It's all part of making your life easier while your pet has the time of their life! 🚗

We're open 24/7 — yes, really! Our home-based boarding means someone is always around to care for your pet, day and night. Drop-off and pick-up can be arranged at any time that works for you. Just give us a heads-up so we can welcome your furry friend properly. No rushing to beat closing times here! ⏰

Nope! With 24/7 supervision, your pet is never left unattended. Our home-based setup means there's always a caring human around — whether it's playtime, nap time, or cuddle time. We treat every pet like our own, so you can enjoy your time away knowing they're in safe, loving hands. Peace of mind is what we're all about! 💛

We welcome dogs of all shapes and sizes! From tiny Chihuahuas to gentle Golden Retrievers, every pup is part of the family here. We do a quick meet-and-greet first to make sure your dog is comfortable in our home environment and gets along with any other furry guests. Aggressive behavior is rare, but safety comes first for everyone. 🐶

Yes, every day! We take our doggy guests out for walks around the lovely Tampines neighborhood. It's not just about exercise — it's about sniffing new smells, saying hello to friendly neighbors, and getting that happy tail wagging. Rain or shine, we make sure your pup gets their outdoor time (with a towel dry and warm cuddles after, of course!). 🌳

Plenty! We tailor exercise to your dog's age, breed, and energy level. High-energy dogs get longer walks and active play sessions. Older or calmer pups enjoy gentle strolls and lots of lounging. On average, dogs get 2–3 walks a day plus playtime in our safe, pet-proofed home and garden. A tired dog is a happy dog! 🎾

If your dog enjoys company, absolutely! We carefully introduce dogs in a supervised, relaxed setting. Many of our guests become fast friends and love playing together. If your dog prefers solo attention, no worries — we respect their personality and give them their own cozy space. It's all about what makes your pup happiest. 🐕‍🦺

No problem at all! Just bring their special food and feeding instructions, and we'll follow them to the letter. Whether it's grain-free, raw diet, allergies, or medication mixed with meals — we've handled it all. Your dog's health and happiness are our top priorities, and that starts with the right nutrition. 🍖

We love puppies! We accept puppies who are fully vaccinated and potty-trained (or mostly there — we understand accidents happen!). Our home environment is perfect for young dogs to learn social skills in a safe, nurturing space. Plus, we have endless patience for those adorable puppy zoomies. 🐾

With lots of extra love and patience! We keep anxious pups close, give them plenty of attention, and stick to routines that help them feel secure. Our 24/7 supervision means they're never alone, which makes a huge difference. We also send you photo updates so you can see how well they're doing — and trust us, most dogs settle in faster than their owners expect! 📸

No way! Cats have their own peaceful, dog-free zones in our home. We know cats value their personal space, so we've set up cozy, secure areas where they can relax without any canine interruptions. Everyone stays safe and stress-free — just the way we like it. 😺

Absolutely! Every cat gets their own quiet corner with a comfy bed, litter box, food and water stations, and space to stretch out. If they're social butterflies, they can explore supervised common areas too. It's all about what makes your kitty purr. 🛋️

We go slow and let them set the pace. Shy cats get a quiet, low-traffic room where they can observe and adjust at their own speed. We visit gently, talk softly, and offer treats (if they like them). Most cats come out of their shell within a day or two — and some even turn into cuddle monsters by the end of their stay! 💕

Please do! Familiar scents help cats feel secure in a new place. Their favorite blanket, bed, or toy can make all the difference in helping them settle in quickly. We'll make sure it stays in their personal space so they always have something that smells like home. 🧸

Yes! Our cat areas feature climbing trees, window perches for bird-watching, and cozy hidey-holes. Cats love having vertical space to explore, and we make sure there's plenty of entertainment for curious kitties. It's basically a cat paradise — minus the tropical weather! 🌴

We board rabbits, guinea pigs, hamsters, birds, and other small pets! If you've got a furry (or feathered) friend that's not a dog or cat, just ask. We're experienced with a variety of small animals and love giving them the specialized care they need. Every little creature deserves a cozy vacation too! 🐰

We have experience with a range of small and exotic pets, but we always do our homework first! If you have a unique pet, send us a WhatsApp at +65 9747 6947 with details about their care needs. We'll be honest about whether we're the right fit — your pet's wellbeing comes first, always. 🦜

We have clean, spacious enclosures suitable for most small animals, kept in a quiet, climate-controlled area of our home. Each pet gets their own secure space with proper bedding, food, and water. If your pet has specific habitat needs, let us know and we'll make sure everything is just right! 🏠

Absolutely! In fact, we recommend it. Familiar surroundings help small animals feel safe and reduce stress. Bring their cage, bedding, food, and any accessories they love. We'll set everything up exactly how they like it. It's like bringing a little piece of home with them! 🏡

Our daycare runs from early morning to evening, with flexible drop-off and pick-up times to suit your schedule. Since we're a 24/7 home-based service, we can accommodate early or late arrangements — just let us know what works for you. Your pet will have a full day of fun while you're busy! 🌞

Daycare includes supervised playtime, walks (for dogs), meals, snacks, lots of attention, and plenty of photo updates for you! It's basically a fun-filled day at a friend's house — because that's exactly what our home is. Your pet comes home tired, happy, and loved. 📸

Yes! We offer half-day options for pets who just need a few hours of company and play. It's perfect for pet parents with shorter workdays or appointments. Just let us know your preferred time window when you book. Even a half-day here is packed with fun! ⏱️

Daycare is for daytime only, but if you need overnight care, we can easily convert it to a boarding stay! Many of our daycare regulars end up staying over when their humans travel. It's a seamless transition — same cozy home, same loving care, just with a bedtime story (or belly rub) included. 🌙

The easiest way is to WhatsApp us at +65 9747 6947! Just tell us your pet's details, preferred dates, and any special needs. We'll confirm availability and guide you through the rest. You can also email us at Joelchoo78@gmail.com. We recommend booking early, especially during school holidays and festive seasons! 📱

We get it — plans change! Cancellations made more than 7 days in advance receive a full refund. For cancellations within 7 days, we offer a credit for a future stay. We try to be as flexible as possible because we know life with pets (and humans!) can be unpredictable. Just give us a heads-up as soon as you can. 🤗

For regular weekends, 1–2 weeks ahead is usually fine. For peak periods like school holidays, Chinese New Year, or December, we recommend booking 1–2 months in advance. Our home has limited spots to keep things cozy and personalized, so early birds definitely get the worm (or the treat, in this case!). 🐦

We accept PayNow, bank transfer, and cash. For your convenience, we'll send you payment details when your booking is confirmed. Super simple and hassle-free — just like everything else we do! 💳

Yes! We offer discounted rates for stays longer than 2 weeks, and special pricing for families with multiple pets. After all, the more the merrier — and we love seeing siblings play together. Drop us a message for a custom quote tailored to your needs. 🎉

We ask for a small deposit to secure your booking, especially during busy periods. The amount will be confirmed when you book and goes toward your total stay cost. It helps us plan ahead and guarantee your pet's spot in our home. Fair and simple! 🔒

For dogs, we require up-to-date vaccinations for distemper, parvovirus, and rabies. For cats, FVRCP and rabies. Small animals should be healthy and, where applicable, vaccinated. Please bring your vaccination records or a photo of them. This keeps all our furry guests safe and healthy! 💉

We monitor all pets closely and will contact you immediately if we notice anything concerning. We have a trusted vet nearby and will take your pet for a check-up if needed. We'll keep you updated every step of the way. Your pet's health is as important to us as it is to you! 🏥

Yes, we're experienced in giving oral medications, injections, and topical treatments. Just bring clear instructions and we'll make sure your pet gets their meds on time, every time. We keep a log too, so nothing is missed. Consider it done! 💊

We have an emergency plan in place and a 24-hour vet clinic on speed dial. With 24/7 supervision, we can respond immediately to any situation. We'll contact you right away and take the necessary steps to ensure your pet gets prompt care. Preparedness is part of the peace of mind we promise. 🚨

Absolutely! Our home at 212 Tampines, Singapore is fully pet-proofed with secure gates, no escape routes, and safe spaces for every type of pet. We've removed hazards, secured cabinets, and made sure the environment is as safe as it is cozy. Your pet is in a fortress of love! 🏰

We maintain high hygiene standards, regular cleaning, and health checks for all pets in our care. If anyone in our household is unwell, we inform all pet parents immediately. We also offer contactless pick-up and drop-off if preferred. Safety first, always — for pets and people alike! 😷